IT Support Specialist

  IT Support Specialist

• Job Vacancy > IT Support Specialist
  Location > Dar Es Salaam
  Position Type > Full Time
  Organization Type > Company Website > http://www.edan.co.tz
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  Edan Technologies Ltd.

Application Deadline: 31 Aug 2016

IT Support Specialist POSITION DESCRIPTION:

VACANCY: IT Support Specialist II

Edan Technologies Ltd. is a growing private company which is still in its start-up stage with very high expectations of expanding into a high profile business systems developer and supplier in the very near future. Our mission is to help businesses grab all the values brought in by technological innovations. Currently, the company develops and supplies Water Billing systems, School Management Systems, Shop management systems, House Renting Systems, Bulk SMS services, Resume/CV writing services and Business Plans writing services.

Now, Edan Technologies Ltd seeks to appoint dedicated, self motivated, open-minded, trustworthy, passionate and highly organized IT Support Specialist to join the Technical and Operations team. The work station will be Dar es Salaam, although may be required to make frequent travels to visit our customers upcountry.

A: The ideal candidate should have the following minimum qualifications.

• A holder of Diploma in Business Information Systems, Information Technology, Computer Science, Computer Engineering or equivalent qualification from recognized institutions. Holders of Certificates may be considered for interview if have at least one year relevant experience.
• Database Management knowledge preferably Mysql, SQL Server or other reliable relational databases.
• Good verbal, written, and interpersonal skills; Analytical and diagnostic skills preferred.
• Must be a self-starter, highly motivated, organized, and detail-oriented; Initiative, ability and willingness to work independently or under minimum supervision
• Be willing to work in a small and young environment with aims of investing massive efforts to boost its development.
• Fresh from School Candidates are encouraged to apply (see experience section)

B: Duties and responsibilities:

• Providing technical support to clients currently using Edan systems or services.
• Guides prospective clients through onsite visits and demonstrating the systems and their benefits.
• Logs client orders, requests, queries or support calls and document their outcome to facilitate timely follow-up or resolution of common queries.
• Installs, configure and train the clients of Edan systems under the direction of the Technical and Operations Manager.
• Liaises with colleagues in Development teams to ensure continuity of service for all Edan clients.
• Provides at all times a professional, courteous and rapid response to clients.
• Undertakes such other duties, as may be reasonably required and which are consistent with the general level of responsibility of this job.
• Performing other duties as directed by the immediate supervisor.

C: Experience:

• This position requires a fresh Diploma Graduates (no prior experience required) but must have solid understanding and mastering of the theoretical aspects learned during his/her diploma training.
• Holders of IT related Certificates may be considered if have all other minimum qualifications plus unquestionable relevant post-qualification experience of at least one year.

APPLICATION INSTRUCTIONS:

Interested applicants are invited to submit their Application letter and CV through APPLY NOW below. The Academic certificates and transcripts should not be attached during application as will be submitted during the interview for authentication check. Deadline for receiving application will be Wednesday, 31 August 2016.

If you are qualified for this position

CLICK THE BUTTON BELOW TO  APPLY